Terms & Conditions

By booking a consultation or therapy session with Therapy Glasgow, you agree to these Terms and Conditions.

1. About Us

Therapy Glasgow is a trading name of Mindful Talk Therapy Scotland. All therapists are fully qualified and accredited members of BACP, NCPS, and/or BABCP. Address: East Kilbride Business Centre, 14 Stroud Rd, East Kilbride, G75 0YA.

2. Services

We provide private online counselling, CBT, psychotherapy, trauma therapy, mindfulness, and life coaching via Zoom and telephone. All sessions are online — no in-person appointments are currently offered. We work with adults and young people aged 13 and over. Under-18s require written parental/guardian consent.

3. Appointments

• Sessions are 50 minutes (therapy) or 60 minutes (life coaching)
• A free 15–20 minute consultation is offered before committing to sessions
• Please join your session on time — late arrivals do not extend the session end time
• You are responsible for having a private, confidential space for sessions

4. Cancellation Policy

• More than 48 hours' notice: no charge
• Less than 48 hours: 50% of session fee may apply
• No-show / less than 24 hours: full session fee may apply
• Emergencies are handled with flexibility — please contact us as soon as possible

5. Fees & Payment

Fees are agreed and confirmed in writing before the first paid session. Payment is due at or before the session. Fees are reviewed periodically with at least 4 weeks' notice of any change.

6. Confidentiality

All sessions are strictly confidential. Exceptions apply only where there is risk to life, a safeguarding concern, or a legal requirement to disclose. See our Privacy Policy for full details.

7. Scope of Practice

• Therapy is not a substitute for emergency psychiatric or medical care
• In crisis, call 999, visit A&E, or contact Samaritans: 116 123 (free, 24/7)
• We do not prescribe medication
• We reserve the right to refer you to more appropriate services where necessary

8. Online Sessions

• You are responsible for a suitable device, internet connection, and private space
• Sessions must not be recorded by either party without written consent

9. Under-18 Clients

Written parental/guardian consent required for ages 13–17. Young person's confidentiality is respected in line with Gillick competence principles.

10. Complaints

Contact us at [email protected]. Unresolved complaints may be escalated to BACP (bacp.co.uk), NCPS (ncps.com), or BABCP (babcp.com).

11. Governing Law

These Terms are governed by the laws of Scotland. Disputes are subject to the exclusive jurisdiction of Scottish courts.

Therapy Glasgow / Mindful Talk Therapy Scotland
East Kilbride Business Centre, 14 Stroud Rd, G75 0YA · +44 7752 412161 · [email protected]